RETURNS/EXCHANGE INSTRUCTIONS
If for any reason you are not happy with your purchase on www.hexie.eu, you may return the unused portion to us for a refund or exchange.
• To return the unwanted item, send us an e-mail and we will provide you the return label.
• Print the label and stick it on the return package.
For reasons of security and speed, we recommend you to send the item(s) you wish to return by post with acknowledgment of receipt.
Requests for refund and exchange will be handled promptly and an exchange item (s) will be shipped standard delivery.
The processing time of returns and delivery of an exchange varies from 7 to 10 working days on average from our receipt of your return. Working days: Monday to Friday, excluding public holidays.
You will receive confirmation of the receipt and processing of your return or exchange via email.
Note: Only products purchased on hexie.eu may be refunded or exchanged.
For more information on returns, send us an email. Please see general terms and conditions for online product sales.