If for any reason you are not happy with your purchase on
www.hexie.eu, you may return the unused portion to us for a refund or
exchange.

• To return the unwanted item, please call our Customer Services
on +30 210 8940732 during operating hours or send us an e-mail and we will provide you the return label.

• Print the label and stick it on the return package.

For reasons of security and speed, we recommend you to send the
item(s) you wish to return by post with acknowledgment of receipt.
Requests for refund and exchange will be handled promptly and an
exchange item (s) will be shipped standard delivery.
The processing time of returns and delivery of an exchange varies from
7 to 10 working days on average from our receipt of your return.
Working days: Monday to Friday, excluding public holidays.

You will receive confirmation of the receipt and processing of your
return or exchange via email.
Note: Only products purchased on hexie.eu may be refunded or
exchanged.

For more information on returns, contact us by phone at +30 210
8940732 Monday-Friday 10:00AM – 15:00PM.
Please see general terms and conditions for online product sales.

If the goods you receive are damaged or faulty in any way, or are not
what you originally ordered we will be happy to exchange the items or
offer you a refund.
Please notify us immediately by calling our Customer Service Team on
+30 210 8940732 M-F 10am-3pm.
To ensure prompt resolution, please provide the order number and keep
the box, packing materials and the damaged items for inspection by the
carrier.
This policy is only applicable to purchases made online at hexie.eu.
This policy does not affect your statutory rights under law as a
consumer, which may also apply.
Please see general terms and conditions for online product sales.